We aspire to provide our customers with optimal support, over and beyond our range of product offerings. Therefore, Salzgitter Flachstahl makes a number of tools and services available to customers and suppliers that are geared to facilitating day-to-day work and ensuring smooth production sequences.
Fast and efficient processes – digitalization is helping make this possible. Electronic Data Interchange (EDI) is making communication for process and product data faster and less prone to errors.
Up to the minute data: the eService platform is an optimal tool by which customers can call up the up to the minute status of order processing. Concise overviews show all relevant order data, as well as the associated documents. Thanks to the eService platform customers have the same basic information as the staff at Salzgitter Flachstahl.
Further, extensive information on individual steel qualities and grades is also available at the Product Range Online. Following the selection of the product and the desired quality and grade, the mechanical and chemical material properties as well as the available dimensions are displayed. This service is rounded off by a coil data function. Based on specific coil values, coil weights and additional coil data are calculated. Subsequently, customers can ascertain whether their desired dimensions are within the current product range.
Prior to order placement our Technical Customer Services advises customers in terms of materials and components and assists in the search for individual and cost efficient solutions. Tailored solutions are devised for especially demanding and sophisticated applications, while considerations are also given to enhancing the reliability of customer processing and manufacturing processes.
In cooperation with the Group company Salzgitter Mannesmann Forschung GmbH customers benefit from access to a broad and in-depth range of knowledge. Salzgitter Mannesmann Forschung GmbH is consistently engaged in the further development of materials and surfaces, as well as advancing and refining processes for the manufacturing and processing of products. Moreover, based on COMDaS, Salzgitter Mannesmann Forschung GmbH supports customers in determining the required material characteristics for the simulation of material and component behavior. Drawing on the COMDaS database clients receive all the available characteristic values.
Velosa, the Internet platform for suppliers and freight forwarders ensures the smooth flow of goods transported to and from Salzgitter Flachstahl. By entering their specific time windows into Velosa, suppliers and forwarders can avoid unnecessary waiting periods arising.