You won’t find information that’s more up to date: Salzgitter Flachstahl has created an Internet platform enabling our business partners to gather all the information they need about the current order status. To use our eService portal, all you need is a PC with Internet access and Internet Explorer 6.0.
After registering, you will receive a user ID and password enabling you to access these innovative services. The advantages are readily apparent: you will see clearly structured order information, as well as the associated documents.
Thanks to the universal scope of the reporting system, users can monitor the progress of his/her order as if looking through a window. The system operates with personal user profiles that can be saved and that only display the required information. In this way, you obtain a general overview of all current orders. Or you can go into the detailed view and check the production status of a certain order batch. Information on the manufacturing forecasts and orders that are ready for dispatch can also be viewed.
The eService platform provides you with the same information database as the staff at Salzgitter Flachstahl are working with. This is an invaluable advantage for communication during the order processing stage, as the contact persons always have the same level of knowledge.
All order-related documents can be called up in the second area: ranging from orders and order confirmations through to delivery notes, complaints, certificates and credit and debit advices. The system organizes all order-related documents in a single folder. Here, too, individual filter functions enable users to search according to specific criteria.
If you wish to deploy our solution for an increasingly complex task area, you can download the terms and conditions of use of the eService platform as PDF file. Here, you will find out all you need to know about the system requirements and browser settings. Also available for download is our eService information brochure.