Technical customer services
Advising and consulting right from the outset
Already before your order is placed, we are at your side to provide you with any advice and consulting you may need with regard to materials and components, and we will be pleased to assist you in finding the ideal individual and cost efficient solution.
You determine the key product characteristics and properties: we will then ensure that the steel is produced exactly according to your wishes and requirements. From the chemical analysis, through to the level of cold-finishing and on to the required scope of testing, we will define and specify all data according to your requirements and conduct all relevant production steps accordingly.
In a final step, we apply our extensive in-house quality assurance measures guaranteeing that the final product will offer all of the characteristics and properties that have been jointly defined.
Working on solutions together
Whenever especially complex, demanding tasks arise, or special challenges have to be met, our “customer projects“ work group is always at hand. Together with your experts we will optimize your solutions or completely redevelop smaller projects.
These services round off the basic offerings of Salzgitter Flachstahl that provide tailored solutions for every type of application, and help you to enhance the reliability of your processing operations and sequences.
We are always in close contact with both research and manufacturing areas, and will keep you informed on all technical innovations and further developments that are relevant to your requirements.
Striving for excellence
Our technical customer consulting service is also your point of contact in the case of any complaints. We will do our best to respond as quickly as possible and determine the cause of any faults within the shortest period of time. Your information and feedback is always welcomed as a contribution to the process of constantly improving our products and services. We always regard complaints as opportunities for change and improvement. In our opinion, quality assurance is an ongoing learning process.
Our strengths – your advantages
Short and direct lines of communication ensure your access to the performance potential of Salzgitter Flachstahl. Our technical customer consulting service is in constant contact with all areas that are involved in the manufacturing processes.
Networked, integrated competencies
Production, logistics, research (Salzgitter Mannesmann Forschung GmbH) - information from all areas flows into our operations and contributes to our capabilities. Thanks to the close cooperation between the companies of the Salzgitter Group, we are able to tap a broad and deep reservoir of knowledge and competence. In this way, you have access to the expert know-how from a wide range of different specialized technical areas.
Profit from the in-depth competence of our technical customer consulting service – we look forward to hearing from you.